Privacy Policy

1. Who we are

CoverSense Ltd operates CoverSense Log, a mobile application and web portal for marine tradespeople to log jobs, capture evidence, schedule and manage work, and generate operational documentation. Contact: hello@coversense.co.uk

2. Data we collect

When you use CoverSense Log, we may collect:

• ·Account information: name, email address, phone, and business name
• ·Job records: vessel details, job notes, timestamps, and location notes you enter
• ·Photos and evidence you capture or upload within the app
• ·Company set-up you provide: your job types offered, your base location and service radius, and — if you enable it — clock-in/attendance data (including location or geofence data used to verify attendance)
• ·Enquiries: where a boat owner sends your business an enquiry, the owner's contact details and job description they choose to share
• ·Device push notification token (only if you grant permission)
• ·Subscription and billing status (managed by Apple In-App Purchase or Stripe)

3. How we use your data

We use your data:

• ·To provide and improve the CoverSense Log service
• ·To sync your jobs and evidence across your devices (Pro and company plans)
• ·To generate documents and reports you request within the app
• ·To send job completion, team, reminder and enquiry notifications (only with your permission, where required)
• ·To match your business to boat owners seeking work in your service area and to deliver enquiries to your inbox
• ·To manage your subscription and billing

4. AI-generated content

Risk assessments, toolbox talks, and other documents generated in this app are AI-assisted drafts provided as starting points only.

We do not use your job data to train AI models. Your data is sent to a language model solely to generate the document you requested and is not retained by the AI provider beyond that request.

You are responsible for reviewing, approving, and taking full responsibility for any document before it is used, distributed, or relied upon. CoverSense Ltd accepts no liability for the accuracy, completeness, or fitness for purpose of AI-generated documents.

5. Voice notes and AI transcription

If you use the voice note feature, your spoken audio is processed in real time on your device using iOS speech recognition. The transcribed text may optionally be sent to an AI language model to improve formatting and professional phrasing.

Audio recordings are not stored by us. Transcribed text is stored only as part of your job record. We do not use voice data to train AI models.

6. Data storage and security

Your data is stored securely using Supabase (supabase.com), hosted within the European Union. Photos and evidence files are stored using Cloudflare R2 encrypted object storage. Data stored locally on your device uses your device's secure storage.

7. Location data

Some optional features use location. If you set your company's base or a vessel's location, we geocode the address you provide (converting it to map coordinates) using a mapping provider (Mapbox), or use your device location if you choose "use my current location". If you enable clock-in with geofencing, location is used to verify attendance at your base. Location features are optional and used only to provide the feature you turned on.

8. Data sharing

We do not sell your personal data or use it for third-party advertising. We share data only with the following service providers as necessary to operate the app:

• ·Supabase — cloud database and authentication infrastructure
• ·Cloudflare R2 — photo and evidence file storage
• ·Apple / Google — subscription and in-app purchase management
• ·RevenueCat — in-app subscription management and entitlement status
• ·Stripe — company billing (Crew, Company and Flagship plans)
• ·Anthropic (Claude) — AI language model, solely to generate documents and process voice notes you request
• ·Brevo — transactional email delivery (account, reminder, enquiry and referral notifications) and mailing lists you are added to as a customer
• ·Mapbox — address search and geocoding for base/vessel locations you set
• ·Sentry — crash and error reporting, used to diagnose and fix app problems
• ·Xero / QuickBooks — only if you choose to connect one, to send your invoices and the related customer details to your own accounting system

Where you appear in the CoverSense provider directory and an owner sends you an enquiry, the owner's contact details are shared with you so you can respond; and the vessel service records you complete are shared, in attributed form and without your commercial information, with the vessel's owner and those the owner permits.

Connecting an accounting service is optional and initiated by you. When connected, we share your invoice and related customer information with that provider on your behalf. That data is then also governed by the provider's privacy policy. You can disconnect at any time.

9. Vessel service records & CoverSense Passport

Completed job records form part of a vessel's service history. Where the vessel's owner holds a CoverSense Passport, those records (attributed to the company/engineer, and without your commercial information) are visible to the owner and those the owner permits. This is described in the Terms. Owners and other individuals whose personal data appears in a record may exercise their data-protection rights as set out below.

10. Data retention and deletion

You can delete your account and associated personal data from within the app (Profile → Delete account) or by contacting us. This is permanent for data we are not otherwise required or permitted to retain.

We retain completed service records for as long as they form part of a vessel's service history and as required for our legitimate business interests and legal obligations, because these records have ongoing value to vessel owners, prospective buyers and servicing companies and their integrity depends on their not being deleted. Where you ask us to delete your data, completed service records that form part of a vessel's history may be retained, and where appropriate anonymised or re-attributed, rather than erased.

Company owners can request deletion of company data by contacting us directly.

11. Your rights

You have the right to access, correct, export, or delete your personal data. Where a request concerns a completed service record, we balance those rights against the legitimate interest in maintaining an accurate vessel service history, and will explain our decision. To exercise these rights, contact us at hello@coversense.co.uk. You can also complain to the UK Information Commissioner's Office (ico.org.uk).

12. Referral programme

If you participate in our referral programme, we store your referral code and track when it is used solely to calculate and apply referral rewards. We do not share referral data with third parties.

13. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes via the app or by email, and may ask you to accept the updated policy before continuing. Continued use of the app after changes constitutes acceptance of the updated policy.

14. Contact

Questions about this policy? Contact us at: hello@coversense.co.uk